Membership FAQ
Get answers about ATN membership, plans, benefits, pricing, and how to make the most of your membership.
Unlock More Opportunities with ATN Membership
Review membership options, benefits and participation access for your business.
View Membership Options01What membership plans are available on ATN?
ATN offers different membership options designed to support businesses with different levels of participation and visibility.
Depending on the selected plan, membership may provide access to features such as an ATN company profile, CyberMall participation, a store or digital showroom, Business Opportunities, Virtual Trade Shows, global business resources, visibility opportunities, and member account tools.
Because features and pricing can differ by membership tier, businesses should review the current Membership Tiers & Pricing information before joining.
02What is the cost of ATN membership?
Membership prices vary by tier and billing option. Review Membership Tiers & Pricing for the current price, billing period, included features and applicable conditions before joining.
03What are the key benefits of each membership tier?
Benefits depend on your selected plan. Use Membership Comparison to compare features, participation rights and limits before choosing a membership.
04How do I choose the right membership plan for my business?
Start by considering what you want your company to accomplish through ATN.
A business primarily looking to establish an ATN presence may need a different membership level from a company that wants to operate a digital showroom, participate in trade shows, pursue business opportunities, or increase its visibility across the ATN ecosystem.
Compare the features, participation rights, pricing, and limitations of each available plan before making your selection.
If you are still unsure, contact Membership Support for assistance.
05How do I join ATN?
Joining ATN begins by selecting the membership option that best fits your business.
The standard process is:
Choose Membership → Create Account → Provide Required Information → Review Your Selection → Complete Registration/Payment → Access Your Member Account.
After registration is completed, you can begin creating or completing your company profile and accessing the ATN services available under your membership.
Certain features, submissions, or participation opportunities may require additional information or ATN approval.
06Can I upgrade or change my membership plan later?
ATN members may be able to upgrade or change their membership as their business needs evolve.
For example, a company may begin with a membership focused on establishing its ATN presence and later move to a plan offering additional participation, visibility, or business tools.
Changes in pricing, billing, included features, effective dates, credits and other conditions depend on the membership terms applicable at the time the change is requested.
Members should review the current upgrade and plan-change policies before confirming a change.
07How do I manage my membership and billing?
Members can manage their membership through their ATN Member Dashboard.
Depending on the available account features, members may be able to review their current plan, membership status, billing information, renewal information, company account details, and available membership actions.
For security, changes involving account ownership, payment information, or certain membership details may require additional verification.
If a member cannot make a required change through the dashboard, Membership Support can provide assistance.
08Will my company information be used across all ATN platforms?
ATN is designed around the principle of One Company Profile. Multiple Opportunities.
Core company information entered into the ATN system may be reused across eligible ATN services so members do not have to repeatedly enter the same basic business information.
For example, approved company information may support a company profile, CyberMall store or digital showroom, Business Opportunities participation, Virtual Trade Show participation, and other applicable ATN services.
Some services will still require additional information specific to that activity.
09What is the difference between an ATN member and a non-member?
Visitors and non-members may access selected public areas of ATN, including information and other resources ATN makes publicly available.
Membership provides access to member-specific capabilities according to the selected membership plan. These may include creating and managing a company presence, accessing dashboard tools, submitting information, participating in selected ATN services, and using other member features.
The exact difference between public access and member access depends on the service and membership tier.
10Can multiple people from my company have access to one membership?
Manage company access through the primary ATN company account.
Where supported by the applicable membership plan, authorized team members may be given individual access or permissions to help manage company information and ATN activities.
For security and accountability, users should not share a single personal login credential. Each authorized user should use the account-access method provided by ATN.
The number of permitted users and available permission levels may depend on the membership plan and account configuration.
11Is there a refund policy?
Membership payments, cancellations, renewals, refunds, credits, and other billing matters are governed by the ATN membership terms and the policy applicable to the membership purchased.
Members should review the current Membership Tiers, Pricing & Policies information before purchasing, renewing, upgrading, downgrading, or canceling a membership.
For a specific billing or refund question, members can contact Membership Support.
12Who can I contact if I have questions about my membership?
If your question is not answered in the Membership FAQ or Membership Tiers, Pricing & Policies section, contact ATN Membership Support.
To help the support team respond efficiently, provide your company name, account email when applicable, the membership plan involved, and a brief explanation of your question or issue.
For login, password, dashboard, or account-setting problems, use Account & Dashboard Help instead.
Membership Tiers, Pricing & Policies
Explore all 40 questions about membership options, pricing, billing, upgrades, renewals and policies.
01Membership Tiers & Plan Overview
01What ATN membership tiers are available?
Review Membership Tiers & Pricing for the available plans, current prices, benefits and limits. Use Membership Comparison to compare plans before joining or changing your membership.
02Who is each membership tier designed for?
Different membership levels are intended to support different business needs and levels of ATN participation.
A company should consider its goals—for example, establishing an ATN presence, showcasing products or services, participating in business opportunities or trade shows, accessing global resources, or expanding visibility—and then compare those needs against the benefits of each current membership tier.
03How do I compare ATN membership plans?
Use Membership Comparison to compare platform access, company-profile features, store or showroom benefits, participation rights and applicable limits side by side.
04Can I use ATN without becoming a member?
Visitors may access selected public areas, information and resources that ATN makes available without membership.
Membership is required for member-specific functions and participation according to the applicable plan, such as managing a company presence, using certain dashboard functions, submitting information or participating in selected ATN services.
05Which membership should I choose?
Choose a membership based on what your business wants to accomplish through ATN.
Consider the services you expect to use now, the level of company and product visibility you need, participation requirements, applicable limits and whether you expect your involvement to expand.
If you remain uncertain after comparing plans, contact ATN Membership Support.
02Pricing & Fees
01How much does ATN membership cost?
Membership prices vary by plan and billing option. Review the current Membership Tiers & Pricing page for the price of your selected plan.
02Are ATN membership prices the same for every company?
Review the published price for your selected plan. Contact Membership Support to ask whether any special offer applies to your company before purchasing.
03Is membership billed monthly or annually?
Check the billing period listed for your selected plan before purchasing. Contact Membership Support if you need clarification about monthly or annual billing.
04Are there setup fees or additional charges?
Review your selected plan and any optional services for applicable fees before paying. Contact Membership Support if a charge or included service is unclear.
05Are advertising and promotional services included in membership?
Membership and advertising are separate services unless your selected plan expressly includes an advertising benefit. Review your plan benefits and Global Visibility for additional promotional options.
03Membership Benefits & Access
01What benefits are included with my membership?
Review Membership Comparison and your Member Dashboard for the benefits associated with your selected plan.
02Are there limits on products, services or listings?
Product, service and listing limits depend on your membership and the service involved. Review your plan details for applicable limits or contact Membership Support.
03Does membership include a CyberMall store or Digital Showroom?
CyberMall store and Digital Showroom access depends on your membership benefits. Review your plan details or contact Membership Support to confirm your eligibility.
04Can members post or respond to Business Opportunities?
Posting and response options depend on your plan and the requirements of the particular opportunity. Review your membership benefits and the opportunity detail page.
05Does membership include Virtual Trade Show participation?
Membership may provide eligibility for certain Virtual Trade Show activities according to the member's current plan.
Trade-show participation may also require an application, event-specific requirements and ATN approval. Membership eligibility therefore does not automatically mean approval for every event or exhibitor opportunity.
06Does membership provide access to Global Intelligence and Country Profiles?
Selected Global Intelligence and Country Profile information may be public. Access to particular member tools, reports or resources depends on your plan and the resource involved.
07Does membership include Global Energy or Global Real Estate opportunities?
Membership can connect eligible members to ATN services such as Global Energy and Global Real Estate, subject to the access rules of the applicable membership and the requirements of the particular opportunity or service.
Membership itself does not guarantee acceptance, participation, investment, transactions or business results.
08Can I use one company profile across ATN?
Yes. ATN is designed around the principle of One Company Profile. Multiple Opportunities.
Approved core company information can support eligible participation across ATN services so members do not repeatedly rebuild the same company information. Individual services can request additional information when necessary.
04Choosing, Upgrading & Downgrading
01Can I upgrade my membership?
Use the available membership-management options or contact Membership Support to request an upgrade. Review the new benefits, price and effective date before confirming the change.
02When does an upgrade become effective?
Contact Membership Support to confirm the effective date of your requested upgrade before proceeding.
03Will I receive credit for my existing membership when I upgrade?
Contact Membership Support to confirm whether a credit or prorated adjustment applies to your upgrade. Do not assume a credit is included unless it is confirmed for your request.
04Can I downgrade my membership?
Contact Membership Support to request a lower available tier and confirm the applicable downgrade terms. Review the benefits and limits that would change before proceeding.
05What happens to my existing features if I downgrade?
A downgrade can change access, participation rights and limits. Contact Membership Support to understand the effect on your current listings, store and other services before changing plans.
06When does a downgrade take effect?
Contact Membership Support to confirm when a requested downgrade would take effect.
05Account Management & Billing
01Where can I manage my membership?
Use your ATN Member Dashboard to review your membership and available account options. Contact Membership Support if you cannot find the action you need.
02How do I update my billing information?
Use the secure billing options available in your account, or contact Membership Support for help. Do not send full payment-card details through a general support message.
03Can multiple users manage one company membership?
Contact Membership Support to confirm the authorized-user limits and permissions for your plan. Each authorized user needs the approved account-access method; avoid sharing personal login credentials.
04What happens if my membership payment fails?
Check your billing information and contact Membership Support for help with a failed payment. Ask whether the payment issue affects your membership access and how to resolve it.
06Renewal, Cancellation, Refunds & Expiration
01Does my ATN membership renew automatically?
Review the renewal terms for your selected plan before purchasing. Contact Membership Support to confirm whether automatic renewal applies and how to manage it.
02How do I cancel my membership?
Use the available membership-management options or contact Membership Support to request cancellation. Confirm the effective date and the effect on your services before proceeding.
03When does cancellation become effective?
Contact Membership Support to confirm the effective date of your cancellation and when access to membership services would end.
04Can I receive a refund after canceling?
Refund eligibility depends on the terms applicable to your purchase. Review those terms and contact Membership Support about your specific request.
05What happens when my membership expires or ends?
The effect on your access and company content depends on the applicable membership terms. Contact Membership Support to confirm what happens to your listings, store and other services when membership ends.
06Can I reactivate an expired or canceled membership?
Contact Membership Support to ask about reactivating your membership and whether previous company information or content remains available.
07Membership Use & Compliance
01Can I transfer my membership to another company?
Contact Membership Support before requesting a transfer to another company. Transfers require confirmation and are not automatic.
02Can ATN suspend or restrict a membership?
Membership access is subject to ATN’s applicable terms and account requirements. Review the published policies or contact Membership Support about a restriction or suspension.
03Am I responsible for information posted through my company account?
Company account holders and authorized users are responsible for using ATN in accordance with applicable platform rules and for maintaining accurate and appropriate information within areas they control.
Detailed responsibilities are governed by ATN's Terms of Use, Member Responsibilities and related policies.
08Special Situations & Additional Questions
01Can international companies become ATN members?
ATN is designed with global business participation in mind.
International participation may be subject to applicable laws, eligibility requirements, payment availability, ATN policies and service-specific requirements.
02Does becoming a member guarantee business opportunities or sales?
No. Membership provides access to the services, resources and participation rights associated with the applicable ATN plan, but it does not guarantee sales, investments, partnerships, contracts, leads or other business outcomes.
Members remain responsible for evaluating opportunities and conducting appropriate due diligence.
03Who should I contact if I still have a membership pricing or policy question?
Contact ATN Membership Support if your question is not answered through the Membership FAQ, Membership Comparison, current pricing information or this Membership Tiers, Pricing & Policies resource.
When contacting support, provide your company name, account email when applicable, current or proposed membership plan, and a brief description of the question.
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